Terms & Conditions

The complete document is available here: Customer Agreement. It covers account creation, eligibility, entries, draws, prizes, refunds, rewards, privacy, cookies, complaints and responsible play.

Legal operator: CROWN AND EAGLE COMPETITIONS LTD.
Trading name: Crown & Eagle Competitions.
Address: 6, East Grove Road, Newport, NP19 9QG.
Company number: 17307152.
ICO registration number: ZC195820.
Customer support: [email protected].

You must be at least 18 years old and resident in the United Kingdom to create an account or enter competitions, unless a specific competition page states a narrower eligibility rule. We may ask for proof of age, identity, address, payment ownership and eligibility before accepting an entry, awarding a prize, processing a withdrawal or removing an account restriction. Employees, contractors, agents and close family members of people directly involved in operating a competition may be refused entry where needed to protect fairness.

You must provide accurate registration information and keep your account secure. You must not create duplicate accounts, share accounts, use another person's payment method without authority, manipulate entries, abuse promotions, interfere with the website, use automated entry methods, attempt to bypass Player Protection controls or provide false information.

We may suspend, restrict or close accounts, cancel entries, reverse rewards, refuse withdrawals or withhold prizes where we reasonably suspect fraud, underage use, duplicate accounts, payment abuse, chargeback abuse, promotion abuse, security misuse or breach of this agreement.

Before a paid online entry can be created, entrants must complete the skill question stage. The standard quiz contains 5 questions and the pass mark is 3 correct answers. Questions are intended to require knowledge, judgement or skill. Correct answers and final scoring are handled server-side and are not disclosed in the browser before submission. The free postal route does not require the quiz.

After passing the skill question stage, you may choose the number of tickets you wish to buy, subject to availability, the competition entry limit, Player Protection limits and the single-purchase cap. Card payments are processed by a third-party, PCI-DSS compliant payment processor. Depending on the payment method offered, you may be redirected to the processor's own secure payment page, or enter your card details into a secure payment field hosted by the processor directly on our site. In either case, your card details are handled by the processor, not by us.

Completing any required payment authorisation, or returning to our website, does not by itself create a confirmed entry. Tickets are allocated only after our system receives and validates the payment provider's confirmed-payment notification. A payment that later fails, is cancelled, reversed, refunded, disputed or charged back makes the related tickets ineligible and they will be withdrawn. Any Account Credit or rewards already issued for the same payment may also be reversed so that the customer does not retain both the refunded or reversed money and the entry benefit.

No single paid checkout or basket checkout may exceed GBP 250 after ticket-volume discounts and promotional discounts, but before Account Credit or Sovereigns are applied. Account Credit and Sovereigns cannot be used to bypass the GBP 250 single-purchase cap or any Player Protection limit.

A free postal entry route is available for every competition until its closing date. No purchase or skill-question quiz is required to enter by post.

Send one individual postcard or letter, carrying its own valid First Class or Second Class postage, to Crown & Eagle Competitions, 6, East Grove Road, Newport, NP19 9QG. The whole entry must be handwritten and must clearly state your full name, home address, date of birth, contact email, phone number, the exact three-character competition code shown on the competition tile, and this statement: “I agree to the Customer Agreement and Privacy Policy of Crown & Eagle Competitions.”

You may send any number of postal entries, but each entry must be sent separately under its own stamp.

Handwriting is required by default to prevent automated entry abuse. If a recognised disability or physical condition makes handwriting impossible, email [email protected] before posting. We record the adjustment against the email address only, without requesting diagnosis or medical details. Once recorded, typed or printed physical entries from that email address are permitted until you ask us to remove the adjustment or the related account is deleted. All other rules still apply.

Valid entries
An entry is valid only if it meets every requirement above. Bulk entries, multiple entries in one envelope, incomplete or illegible entries, entries without the statement, and entries from anyone under 18 or anyone not resident in the United Kingdom will be rejected. If an account already exists for the supplied email address, the entrant's full name and date of birth must match that account. A mismatch will be rejected. An entry linked to an account that is restricted, or in a time-out or self-exclusion period, will also be rejected. If no account exists for the supplied email address, an internal guest record will be created. An invalid entry is rejected whenever it arrives.

Closing date for postal entries
We judge a postal entry by the date and time we receive it, not by its postmark or the date it was posted. An entry must reach us by the advertised closing date and time of the competition it names.

A valid entry that reaches us by the closing date is allocated one random remaining ticket in that competition. If every ticket has already been allocated, the entry goes into the Postbox Prize Draw instead. A valid entry that reaches us after the closing date is not entered into any draw: we log it, email the entrant to tell them, and securely shred it. A late entry is turned away because of when it arrived, which is separate from an entry rejected as invalid.

Postal entries do not reserve tickets while in transit. We are not responsible for postal delays. Processed postal entries have the same chance of winning as paid entries.

If the competition sells out
When a competition closes early because every ticket has been allocated, each valid postal entry for it that reaches us by its advertised closing date is entered into the Postbox Prize Draw for the month in which we record it. We email the entrant to confirm this. The Postbox Prize Draw is a separate, free monthly competition with its own Postbox Prize Draw terms.

Accepted physical correspondence is stored by the competition code to which the ticket was allocated and securely shredded 60 days after the final accepted winner is found, unless a legal hold requires longer retention. Postbox Prize Draw correspondence is stored by month and securely shredded 60 days after the final accepted winner for that month is found. Rejected and late correspondence is counted by reason and securely shredded promptly without retaining its personal details.

Each competition runs for 20 days from its opening date. The competition page shows the exact closing date and time.

A competition closes on its advertised closing date, or earlier if all tickets are allocated through paid entries and processed postal entries, whichever comes first. This is a condition of entry.

Closing dates do not change. We do not extend a competition for any reason, including low ticket sales.

The prize is awarded whatever the number of tickets sold. If a competition reaches its closing date, the draw takes place on that date. If a competition sells out early, the draw takes place within 7 days of selling out.

Tickets are allocated subject to availability and successful completion of the required entry steps. Postal items still in transit do not reserve tickets. Competition pages show the prize details, ticket price, entry limits, opening date, closing date and free-entry instructions. Advertised prizes will not be reduced because ticket sales are lower than expected.

Every ticket is a separate, individually recorded entry with its own equal chance of winning. Winners are selected using PHP's random_int function, a cryptographically secure random number generator: every eligible entry for a competition is placed into a fixed, ordered list, and random_int generates a single random position within that list to select the winner, entirely automatically and in accordance with the laws of chance. Paid entries and approved free postal entries have an equal, ticket-for-ticket chance of winning. The public draw audit may show the draw ID, timestamp, random position, total valid entries, randomisation method, winning reference where appropriate and eligible entries hash.

Winners may be required to verify their identity, age, address, eligibility, payment ownership and account ownership before a prize is released. We may withhold, refuse, redraw or otherwise deal with a prize if the winner cannot be verified, is ineligible, has breached this agreement, does not respond within the stated claim period, provides false information or is linked to suspicious or disputed activity. Prize fulfilment times vary depending on the prize type, verification checks and delivery arrangements.

Where a prize becomes unavailable for reasons outside our reasonable control, we may provide a reasonable equivalent or an alternative prize of equal or greater value. A cash alternative is offered only where it is stated on the competition page or agreed by the promoter.

We may publish limited winner information to show that a valid award took place. This may include a winner name or initials, general location, prize details, winning reference and winner image where appropriate. We will not publish unnecessary personal contact details.

Refund eligibility depends on the status of the entry, competition and payment. We may refuse refunds where a competition has closed, a draw has taken place, an entry has been used in a draw, a payment has failed or been disputed, or there is suspected misuse.

Where a refund is approved, it may be returned as Account Credit or by another method we confirm. Account Credit can be used for eligible future entries. Withdrawals may be requested where the available balance is at least GBP 1.00 and withdrawal checks are satisfied. Withdrawals and cash prizes are paid only to UK bank accounts. If you do not have a UK bank account, we cannot transfer the money, but Account Credit can still be used for eligible entries. Significant withdrawals may need to be paid in more than one transfer for operational, banking, fraud-prevention or security reasons.

Sovereigns are loyalty rewards, not cash. 1 Sovereign has a redemption value of 1p. 100 Sovereigns equals GBP 1 when redeemed against eligible purchases. Sovereigns cannot be sold, transferred or withdrawn and are non-refundable once used. Sovereigns may expire after 6 months of account inactivity. If a qualifying purchase is refunded, cancelled or reversed, any Sovereigns earned from that purchase may be removed, which may create a negative balance.

Crown & Eagle Competitions is for adult entertainment only. You should only spend what you can afford. The website applies Player Protection controls including age restrictions, spending limits, time-outs, self-suspension options, a default daily limit where no user-selected limit is set, and a GBP 250 single-purchase cap. These controls are enforced server-side and apply before Account Credit or Sovereigns are deducted.

You may choose either a daily or monthly spending limit. A monthly limit controls total spend across the month and does not set a separate daily cap. If no user-selected limit exists, the website applies a default daily limit of GBP 20. Lower limits apply immediately. Increases or removals take effect only after a 24-hour cooling-off period.

You can apply a 1-day, 7-day, 30-day or custom time-out through Player Protection settings. You may also request a longer self-exclusion or account restriction period, including at least 6 months, by contacting [email protected]. During a time-out or self-exclusion, you can log in and view account, legal and support pages, but you cannot enter competitions.

Entries linked to failed, cancelled, reversed, refunded, disputed, charged-back or unauthorised payments are not valid and may be cancelled or withheld from the draw, including where a bank reports a late failure after initially confirming the payment. Authorisation or a return to the website is not proof of final payment. We do not automatically restore tickets after a refund failure or a cancelled chargeback; these cases remain withdrawn pending manual reconciliation.

We may restrict accounts, cancel entries, withhold prizes, reverse Account Credit or rewards, refuse withdrawals or close accounts where we reasonably suspect fraud, misuse, automated activity, duplicate accounts, payment abuse, chargeback abuse, attempted circumvention of Player Protection controls or breach of this agreement.

We may update this agreement to reflect changes in the website, legal requirements, payment processing, Player Protection controls, competition operation, fraud prevention or business administration. The version published on the website at the time you enter a competition will normally apply to that entry, unless a change is required by law or necessary for security, fairness or fraud prevention.

This agreement is governed by the laws of England and Wales.