Terms & Conditions

The complete document is available here: Customer Agreement. It covers account creation, eligibility, entries, draws, prizes, refunds, rewards, privacy, cookies, complaints and responsible play.

Legal operator: CROWN AND EAGLE COMPETITIONS LTD.
Trading name: Crown & Eagle Competitions.
Address: 6, East Grove Road, Newport, NP19 9QG.
Company number: 17307152.
ICO registration number: ZC195820.
Customer support: [email protected].

You must be at least 18 years old and resident in the United Kingdom to create an account or enter competitions, unless a specific competition page states a narrower eligibility rule. We may ask for proof of age, identity, address, payment ownership and eligibility before accepting an entry, awarding a prize, processing a withdrawal or removing an account restriction. Employees, contractors, agents and close family members of people directly involved in operating a competition may be refused entry where needed to protect fairness.

You must provide accurate registration information and keep your account secure. You must not create duplicate accounts, share accounts, use another person's payment method without authority, manipulate entries, abuse promotions, interfere with the website, use automated entry methods, attempt to bypass Player Protection controls or provide false information.

We may suspend, restrict or close accounts, cancel entries, reverse rewards, refuse withdrawals or withhold prizes where we reasonably suspect fraud, underage use, duplicate accounts, payment abuse, chargeback abuse, promotion abuse, security misuse or breach of this agreement.

Before a paid online entry can be created, entrants must complete the skill question stage. The standard quiz contains 5 questions and the pass mark is 4 correct answers. Questions are intended to require knowledge, judgement or skill. Correct answers and final scoring are handled server-side and are not disclosed in the browser before submission. The free postal route does not require the quiz.

After passing the skill question stage, you may choose the number of tickets you wish to buy, subject to availability, the competition entry limit, Player Protection limits and the single-purchase cap. The primary online payment method is GoCardless Pay by Bank. If a card option is displayed, it must use a supported verified debit or prepaid card; credit cards and unverified funding types are prohibited.

Completing bank authorisation, returning to our website, or a GoCardless Billing Request becoming fulfilled does not by itself create a confirmed entry. Tickets are allocated only after our system receives and validates the payment provider's confirmed-payment notification. A payment that later fails, is cancelled, reversed, refunded, disputed or charged back makes the related tickets ineligible and they will be withdrawn. Any Account Credit or rewards already issued for the same payment may also be reversed so that the customer does not retain both the refunded or reversed money and the entry benefit.

No single paid checkout or basket checkout may exceed GBP 250 after ticket-volume discounts and promotional discounts, but before Account Credit or Sovereigns are applied. Account Credit and Sovereigns cannot be used to bypass the GBP 250 single-purchase cap or any Player Protection limit.

A free postal entry route is available for every active competition that has tickets remaining. No purchase or skill-question quiz is required to enter by post.

Send one individual postcard or letter, carrying its own valid First Class or Second Class postage, to Crown & Eagle Competitions, 6, East Grove Road, Newport, NP19 9QG. The whole entry must be handwritten and must clearly state your full name, home address, date of birth, contact email, phone number, the exact three-character competition code shown on the competition tile, and this statement: “I agree to the Customer Agreement and Privacy Policy of Crown & Eagle Competitions.”

You may send any number of postal entries while tickets remain, but each entry must be sent separately under its own stamp. Bulk entries, multiple entries in one envelope, incomplete or illegible entries, entries from anyone under 18, and entries without the statement will be rejected. If an account already exists for the supplied email address, the entrant's full name and date of birth must match that account. A mismatch will be rejected. If no account exists for the supplied email address, an internal guest record will be created.

Handwriting is required by default to prevent automated entry abuse. If a recognised disability or physical condition makes handwriting impossible, email [email protected] before posting. We record the adjustment against the email address only, without requesting diagnosis or medical details. Once recorded, typed or printed physical entries from that email address are permitted until you ask us to remove the adjustment or the related account is deleted. All other rules still apply.

Postal entries do not reserve tickets while in transit. They are processed in the order received and must be physically received and processed while the competition is open. If all tickets have already been allocated through paid entries and processed postal entries, the competition closes immediately and later postal entries are rejected for that specific draw. They will not be transferred to another competition. We are not responsible for postal delays.

A valid entry is manually recorded, linked to an existing account or an internal guest record, and allocated one random remaining ticket. Processed postal entries have the same chance of winning as paid entries. Accepted physical correspondence is stored by the competition code to which the ticket was allocated and securely shredded 60 days after the final accepted winner is found, unless a legal hold requires longer retention. Rejected correspondence is counted by rejection reason and securely shredded promptly without retaining its personal details.

Tickets are allocated subject to availability and successful completion of the required entry steps. We reserve the right to close a competition immediately if all available tickets are allocated through paid purchases and processed postal entries. Postal items still in transit do not reserve capacity. A sold-out competition remains closed until an administrator runs the draw manually, which may occur ahead of the originally advertised date. The live draw will be performed within a maximum of 7 days from the moment a competition reaches 100% capacity or hits its scheduled closing time.

Competition pages show relevant prize details, ticket price, entry limits, opening dates, closing dates, draw dates, free-entry instructions and any minimum ticket threshold. If a minimum ticket threshold is not reached, we may extend the competition, close it and award the advertised prize, or take another action explained on the competition page and permitted by this agreement. Advertised prizes will not be reduced because ticket sales are lower than expected.

Every ticket is a separate, individually recorded entry with its own equal chance of winning. Winners are selected using PHP's random_int function, a cryptographically secure random number generator: every eligible entry for a competition is placed into a fixed, ordered list, and random_int generates a single random position within that list to select the winner, entirely automatically and in accordance with the laws of chance. Paid entries and approved free postal entries have an equal, ticket-for-ticket chance of winning. The public draw audit may show the draw ID, timestamp, random position, total valid entries, randomisation method, winning reference where appropriate and eligible entries hash.

Winners may be required to verify their identity, age, address, eligibility, payment ownership and account ownership before a prize is released. We may withhold, refuse, redraw or otherwise deal with a prize if the winner cannot be verified, is ineligible, has breached this agreement, does not respond within the stated claim period, provides false information or is linked to suspicious or disputed activity. Prize fulfilment times vary depending on the prize type, verification checks and delivery arrangements.

Where a prize becomes unavailable for reasons outside our reasonable control, we may provide a reasonable equivalent or an alternative prize of equal or greater value. A cash alternative is offered only where it is stated on the competition page or agreed by the promoter.

We may publish limited winner information to show that a valid award took place. This may include a winner name or initials, general location, prize details, winning reference and winner image where appropriate. We will not publish unnecessary personal contact details.

Refund eligibility depends on the status of the entry, competition and payment. We may refuse refunds where a competition has closed, a draw has taken place, an entry has been used in a draw, a payment has failed or been disputed, or there is suspected misuse.

Where a refund is approved, it may be returned as Account Credit or by another method we confirm. Account Credit can be used for eligible future entries. Withdrawals may be requested where the available balance is at least GBP 1.00 and withdrawal checks are satisfied. Significant withdrawals may need to be paid in more than one transfer for operational, banking, fraud-prevention or security reasons.

Sovereigns are loyalty rewards, not cash. 1 Sovereign has a redemption value of 1p. 100 Sovereigns equals GBP 1 when redeemed against eligible purchases. Sovereigns cannot be sold, transferred or withdrawn and are non-refundable once used. Sovereigns may expire after 6 months of account inactivity. If a qualifying purchase is refunded, cancelled or reversed, any Sovereigns earned from that purchase may be removed, which may create a negative balance.

Crown & Eagle Competitions is for adult entertainment only. You should only spend what you can afford. The website applies Player Protection controls including age restrictions, spending limits, time-outs, self-suspension options, a default daily limit where no user-selected limit is set, and a GBP 250 single-purchase cap. These controls are enforced server-side and apply before Account Credit or Sovereigns are deducted.

You may choose either a daily or monthly spending limit. A monthly limit controls total spend across the month and does not set a separate daily cap. If no user-selected limit exists, the website applies a default daily limit of GBP 20. Lower limits apply immediately. Increases or removals take effect only after a 24-hour cooling-off period.

You can apply a 1-day, 7-day, 30-day or custom time-out through Player Protection settings. You may also request a longer self-exclusion or account restriction period, including at least 6 months, by contacting [email protected]. During a time-out or self-exclusion, you can log in and view account, legal and support pages, but you cannot enter competitions.

Entries linked to failed, cancelled, reversed, refunded, disputed, charged-back or unauthorised payments are not valid and may be cancelled or withheld from the draw, including where a bank reports a late failure after initially confirming the payment. Authorisation or a return to the website is not proof of final payment. We do not automatically restore tickets after a refund failure or a cancelled chargeback; these cases remain withdrawn pending manual reconciliation.

We may restrict accounts, cancel entries, withhold prizes, reverse Account Credit or rewards, refuse withdrawals or close accounts where we reasonably suspect fraud, misuse, automated activity, duplicate accounts, payment abuse, chargeback abuse, attempted circumvention of Player Protection controls or breach of this agreement.

We may update this agreement to reflect changes in the website, legal requirements, payment processing, Player Protection controls, competition operation, fraud prevention or business administration. The version published on the website at the time you enter a competition will normally apply to that entry, unless a change is required by law or necessary for security, fairness or fraud prevention.

This agreement is governed by the laws of England and Wales.