Crown & Eagle Competitions
Refund Policy
Last updated: 23 October 2026
Entries are non-refundable once your tickets are confirmed, except where the law requires a refund or we agree to one. This policy explains when we refund, how refunds are paid, how to ask, and how Sovereigns are handled. Refunds always go back to the card you paid with.
Refunds and Sovereigns
Paid entries are non-refundable once your tickets are confirmed, except where the law requires a refund or we agree to one, for example where we cancel a competition, take payment more than once or by mistake, or confirm your payment too late to issue tickets. This does not affect your statutory rights. To ask for a refund, use the Complaints page.
Approved refunds of card payments go back to the card you paid with, through our payment processor. We do not refund card payments as cash, by bank transfer, or to a different card or account. Where a refund relates to active tickets, the tickets are withdrawn from the draw. We email you when the refund has been sent.
Sovereigns are loyalty rewards, not cash. 1 Sovereign has a redemption value of 1p. 100 Sovereigns equals GBP 1 when redeemed against eligible purchases. Sovereigns cannot be sold, transferred or withdrawn and are non-refundable once used. Your Sovereigns expire if you don't earn or use any for 6 months. If a qualifying purchase is refunded, cancelled or reversed, any Sovereigns earned from that purchase may be removed, which may create a negative balance. You never have to pay off a negative balance. Sovereigns you earn later reduce it first.
Approved refunds of card payments go back to the card you paid with, through our payment processor. We do not refund card payments as cash, by bank transfer, or to a different card or account. Where a refund relates to active tickets, the tickets are withdrawn from the draw. We email you when the refund has been sent.
Sovereigns are loyalty rewards, not cash. 1 Sovereign has a redemption value of 1p. 100 Sovereigns equals GBP 1 when redeemed against eligible purchases. Sovereigns cannot be sold, transferred or withdrawn and are non-refundable once used. Your Sovereigns expire if you don't earn or use any for 6 months. If a qualifying purchase is refunded, cancelled or reversed, any Sovereigns earned from that purchase may be removed, which may create a negative balance. You never have to pay off a negative balance. Sovereigns you earn later reduce it first.
Late payments
If your card payment is confirmed too late to issue tickets, for example because your reservation had ended or the competition had already been drawn, no ticket is issued. We refund the full amount to the card you paid with. We email you when we start the refund and again when it has been sent.
Free postal entries
Free postal entries do not involve a purchase price and therefore do not create a refund entitlement.
How to request a refund
To ask for a refund, sign in and submit a complaint on the Complaints page, choosing the Refund category. If you cannot use the Complaints page, contact [email protected]. Include your account email, competition name, entry reference and a clear explanation. Do not include bank-login credentials or full card details.
We review each request and reply through your complaint. If we approve a refund, we withdraw any related tickets from the draw, remove any Sovereigns earned from the purchase and refund the card you paid with. We email you the amount and date when the refund has been sent.
We review each request and reply through your complaint. If we approve a refund, we withdraw any related tickets from the draw, remove any Sovereigns earned from the purchase and refund the card you paid with. We email you the amount and date when the refund has been sent.