Complaints
Use this page to raise a complaint about your account, payment, refund, competition entry, free postal entry, draw/result, responsible play concern, or another issue with Crown & Eagle Competitions.
What to include
Include the competition name, entry reference, payment date, complaint category, what happened, and what outcome you are asking us to consider. Do not include full card details, bank details or unnecessary sensitive information.
After submission, you will receive a complaint reference. We aim to acknowledge complaints promptly and respond as soon as reasonably possible, usually within 7 days. Complex issues may take longer. An administrator will review your complaint and may contact you for more information.
If you are not satisfied with our response, you may ask for the complaint to be reviewed again by a senior administrator. For support, contact [email protected].