Complaints
Use this page to raise a complaint about your account, payment, refund, competition entry, free postal entry, draw/result, responsible play concern, or another issue with Crown & Eagle Competitions.
What to include
Include the competition name, entry reference, payment date, complaint category, what happened, and what outcome you are asking us to consider. Do not include full card details, bank details or unnecessary sensitive information.
After submission, you will receive a complaint reference. We aim to acknowledge complaints promptly and respond as soon as reasonably possible, usually within 7 days. Complex issues may take longer. An administrator will review your complaint and may contact you for more information.
If you're not happy with our response, you can ask for another member of our team to review your complaint. If you feel we haven't taken appropriate action, you can also go to the Advertising Standards Authority, Citizens Advice or the Information Commissioner's Office, as explained in our complaints policy. For support, contact [email protected].