Player Protection & Fair Draw Code

Competitions are open only to adults aged 18 or over who meet the published eligibility requirements.

Entrants must pass a 5-question skill quiz by answering at least 4 questions correctly before creating a paid online entry. The free postal route does not require the quiz.

A free postal entry route is available for every active competition that has tickets remaining. No purchase or skill-question quiz is required to enter by post.

Send one individual postcard or letter, carrying its own valid First Class or Second Class postage, to Crown & Eagle Competitions, 6, East Grove Road, Newport, NP19 9QG. The whole entry must be handwritten and must clearly state your full name, home address, date of birth, contact email, phone number, the exact three-character competition code shown on the competition tile, and this statement: “I agree to the Customer Agreement and Privacy Policy of Crown & Eagle Competitions.”

You may send any number of postal entries while tickets remain, but each entry must be sent separately under its own stamp. Bulk entries, multiple entries in one envelope, incomplete or illegible entries, entries from anyone under 18, and entries without the statement will be rejected. If an account already exists for the supplied email address, the entrant's full name and date of birth must match that account. A mismatch will be rejected. If no account exists for the supplied email address, an internal guest record will be created.

Handwriting is required by default to prevent automated entry abuse. If a recognised disability or physical condition makes handwriting impossible, email [email protected] before posting. We record the adjustment against the email address only, without requesting diagnosis or medical details. Once recorded, typed or printed physical entries from that email address are permitted until you ask us to remove the adjustment or the related account is deleted. All other rules still apply.

Postal entries do not reserve tickets while in transit. They are processed in the order received and must be physically received and processed while the competition is open. If all tickets have already been allocated through paid entries and processed postal entries, the competition closes immediately and later postal entries are rejected for that specific draw. They will not be transferred to another competition. We are not responsible for postal delays.

A valid entry is manually recorded, linked to an existing account or an internal guest record, and allocated one random remaining ticket. Processed postal entries have the same chance of winning as paid entries. Accepted physical correspondence is stored by the competition code to which the ticket was allocated and securely shredded 60 days after the final accepted winner is found, unless a legal hold requires longer retention. Rejected correspondence is counted by rejection reason and securely shredded promptly without retaining its personal details.

Paid online entries may use GoCardless Pay by Bank. If a card option is displayed, it must use a supported verified debit or prepaid card; credit cards and unverified funding types are prohibited.

Bank authorisation alone does not issue tickets. Tickets are created only after a confirmed-payment notification, and they are withdrawn if the payment later fails, is cancelled, reversed, refunded, disputed or charged back.

No single paid checkout or basket checkout may exceed GBP 250 after ticket-volume and promotion discounts, but before Account Credit or Sovereigns are applied.

Customers may choose either a daily or monthly spending limit. If no user-selected limit exists, the website applies a default daily limit of GBP 20.

Lower limits apply immediately. Increases or removals take effect only after a 24-hour cooling-off period.

Customers can apply a 1-day, 7-day, 30-day or custom time-out. Customers may also request a longer self-exclusion period, including a period of at least 6 months, by contacting [email protected].

During a time-out or self-exclusion, customers may still log in and view account, legal and support pages, but cannot enter competitions.

Every ticket is a separate, individually recorded entry: a purchase of more than one ticket, and every approved free postal entry, each receive their own entry record with its own equal chance of winning. No entry is weighted, ranked or given priority over any other.

Winners are selected using PHP's random_int function, a cryptographically secure random number generator (CSPRNG). At the point of the draw, every eligible entry for that competition is placed into a fixed, ordered list, and random_int generates a single random position within that list; the entry at that position wins. Prizes are awarded strictly in accordance with the laws of chance: the selection is entirely automated and no manual choice, weighting or ranking is applied at any stage.

Following approval of the final winner from the manual draw, the system sends a commiserations email to every non-winning entrant, including postal guest records. Failed result emails remain recorded for administrator retry.

The moment prize payment or fulfilment is confirmed by an administrator, a permanent record card containing the competition, draw details and winner reference appears on the public Recent Winners page.

Paid entries and approved free postal entries have an equal, ticket-for-ticket chance of winning.

The public draw audit may show the draw ID, timestamp, generated random number or random position, total valid entries, winning reference where appropriate, eligible entries hash and randomisation method.

The website may maintain administrative audit logs and operational records to support security, fraud prevention, dispute resolution, responsible play, system administration and legal compliance.

Customers can submit complaints using the Complaints page or contact [email protected].

The player protection, transparency and free entry route measures on this page have been developed with regard to the UK Government's Voluntary Code of Good Practice for Prize Draw Operators, published by the Department for Culture, Media and Sport (DCMS). The Code sets out expectations for prize draw and competition operators on player protection, transparency and accountability.

You can read the full Code on the UK Government website: Voluntary Code of Good Practice for Prize Draw Operators.

Competitions are not operated as instant-win products. The website should not pressure customers to spend and customers should enter only for entertainment and only with money they can afford to spend.

The website may maintain administrative audit logs and operational records to support security, fraud prevention, dispute resolution, responsible play, system administration and legal compliance. These records may include payment totals, refunds, quiz pass and fail statistics, question performance, blocked Player Protection limit attempts, suspended-account attempts and draw audit records.